Refund and Returns Policy

Overview

At Small Berries, we take pride in handcrafting high-quality children’s clothing and accessories. We strive for customer satisfaction and are committed to resolving any issues with your purchase. Please read our refund and returns policy carefully to understand your options.

Refunds

We do not offer refunds on purchases due to the handmade nature of our items. However, if you receive a defective or damaged item, you may request an exchange within one week of the purchase date.

Exchanges

If you receive a defective or damaged item, we will gladly exchange it for a replacement of the same item. Please contact us within one week of the purchase date to initiate the exchange process. You will be required to return the item to us, and upon inspection, we will send you a replacement at no additional cost.

Gifts

If you received an item from Small Berries as a gift and need to return it, you will receive a gift credit for the value of your return. Once the returned item is received by our company, we will issue you a gift credit that can be used towards future purchases.

Shipping returns

For exchanges or returns due to defects or damages, we will provide you with a prepaid shipping label to facilitate the return process. Please ensure that the item is securely packaged and sent back to us within the specified timeframe.

Need help?

If you have any questions or need assistance regarding our refund and returns policy, please don’t hesitate to contact our customer service team. We are here to help and ensure your experience with Small Berries is a positive one.

Thank you for choosing Small Berries for your children’s clothing and accessories needs. We appreciate your support and look forward to serving you again in the future.